Shipping policy

📦 Shipping Policy – Agata Naturals Ltd.

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At Agata Naturals Ltd., we aim to deliver your handmade botanical products quickly, safely, and with care. Please read our shipping policy below.

📍 Order Processing Time

All our products are handmade in small batches in Scotland.

  • Orders are processed within 1–3 working days

  • Orders placed on weekends or bank holidays will be processed the next working day

  • During busy periods (Christmas, promotions, markets), processing times may be slightly longer

Once your order has been dispatched, you will receive a confirmation email.

🚚 UK Delivery

We currently ship within the United Kingdom.

Standard Delivery

  • Delivery time: 2–4 working days

  • Carrier: Royal Mail / Evri / Courier (depending on parcel size)

  • Cost: Calculated at checkout

Tracked Delivery (if offered)

  • Delivery time: 1–3 working days

  • Includes tracking number

Delivery times are estimates and may vary during peak periods.

📦 Shipping Costs

Shipping charges are calculated at checkout based on:

  • Order weight

  • Parcel size

  • Delivery location

  • Chosen delivery method

Any free shipping promotions will be clearly displayed on our website.

🏠 Delivery Address

Please ensure your delivery address is correct at checkout.

Agata Naturals Ltd. cannot be held responsible for:

  • Delays caused by incorrect addresses

  • Parcels delivered to the wrong address due to customer error

If you notice a mistake, contact us immediately at:
📧 agatanaturals@gmail.com

📬 Lost, Delayed, or Damaged Parcels

Lost or Delayed Orders

If your order has not arrived within the expected timeframe:

  • Please wait up to 7 working days after dispatch

  • Then contact us and we will investigate with the courier

Damaged Orders

If your order arrives damaged:

  • Contact us within 48 hours of delivery

  • Include clear photos of the packaging and products

We will arrange a replacement or refund where appropriate.

♻️ Sustainable Packaging

We aim to use eco-friendly and recyclable packaging wherever possible, in line with our commitment to sustainability.

❗ Responsibility After Delivery

Once your parcel is marked as delivered by the courier, responsibility passes to the customer.

We cannot be responsible for parcels left in safe places, porches, or communal areas.